For mobile hairdressers
Glow Line for mobile hairdressers
A mobile hairdresser's phone rings while she is driving between homes, or standing in someone's kitchen with a cape around them. The caller is often booking for someone else: a parent, a grandparent, a resident in care. Glow Line answers with your services, your areas and days, and your travel rule, takes the request and texts you at the next stop.
Incoming call, Thursday 11:15 am
- My parents cannot get to a salon anymore. Could you come to them on the east side?
- Thanks for calling Hatchback Hair. East side visits are on Mondays and Tuesdays. A men's cut is $35 and a wash and set is $45.
- One of each then, any morning next week.
- I will pass that on for a Monday or Tuesday morning. Can I take your name and mobile? The hairdresser will text you to arrange it.
Home visit request Sent to the hairdresser's mobile with his name, both services and the area.
What gets in the way for mobile hairdressers
The phone rings on the road
Much of the working day is spent driving. You cannot take a call safely at the wheel, and pulling over every time makes you late for the next client, who is already waiting in a chair by the window.
Callers book for someone else
A son rings for his father, a daughter for her mum, a care worker for a resident. The assistant takes the caller's name and mobile with the detail they give, so you know whom to text and whose hair you are cutting.
Where you go, and on which day
Many mobile hairdressers cover set areas on set days. Hours are set for the business as a whole, so write the area-by-day pattern in notes, with any travel fee. The assistant reads it out when a caller asks whether you come to them.
A worked example
Mobile hairdresser work, with Glow Line
Hatchback Hair is one hairdresser and a small hatchback full of kit, working across the suburbs of a regional city. The list on Glow Line has six services: women's cut and blow dry at home at $65 for 45 minutes, men's cut at home at $35 for 25 minutes, wash and set at $45 for 40 minutes, root colour at home at $85 for 90 minutes, a children's cut at $25 for 20 minutes, and a residential care visit priced per client at $30 for 20 minutes. Notes say east side suburbs are Monday and Tuesday, west side Wednesday and Thursday, care homes on Fridays by arrangement with the home, a $10 travel fee outside the listed suburbs, and that she needs only a power point and a kitchen chair.
On a Thursday at 11:15 am she is mid-cut in a lounge room when a man rings about his parents, who no longer drive. He wants a men's cut for his father and a wash and set for his mother, at their home on the east side. The assistant reads that east side visits are Monday and Tuesday, gives both prices, and takes his name, mobile, both services and a preference for any morning next week. She reads the text when she is packing up, sees Tuesday at 10 am free, and texts him the time and the $80 total for both, asking for the street address.
Before the line, she counted about a dozen missed calls a week, most of them while driving. That is around fifty a month: ten past Line's 40, each still answered and marked, and inside the ceiling of 80. She stays on Line and watches the count on the dashboard. If it runs past 40 two months in a row, Salon is the next plan.
Questions from mobile hairdressers
Can it tell callers whether I come to their suburb?
Yes, if your areas are in notes. Write the suburbs or areas you cover, which days you are in each, and any travel fee. The assistant reads it out; for a suburb you have not listed, it says the team will confirm.
Can it take the client's street address?
It takes the caller's name, mobile, the service and when suits, with the detail they give, such as the suburb or who the appointment is for. Ask for the street address when you text back to confirm.
Should the divert be on while I am driving?
That is when it helps most. A call you do not answer within about twenty seconds goes to the line, and the text is waiting at your next stop. Dial the off code when you want every call back on your phone.
I have no shopfront. Is the booking page useful?
Yes. It works as your shopfront: a link for your social bio, your email signature or a text to regulars. Clients pick a service from your list and say when suits, and you confirm by text.
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