Guides
Guides for running the front of house
Practical pieces on the parts of a salon, studio or clinic that happen away from the chair: the phone, the menu, the hours, the no-shows and the reviews.
November 2026 · 4 min read
Gift voucher rules that do not bite you later
Expiry, what a voucher can be spent on, lost vouchers, change and refunds. The rules to settle before December, and how to say them so nobody is surprised.
Read moreNovember 2026 · 4 min read
What to say when the phone rings mid-colour
You cannot leave the foils. The caller cannot wait. The scripts, the habits and the tools that get the call handled without the client in the chair paying for it.
Read moreNovember 2026 · 4 min read
Your first week with a receptionist line
What to set up, what to listen for, and what to change by Friday, when a voice assistant starts answering your missed calls.
Read moreOctober 2026 · 4 min read
Handling a bad review in a small town
When everyone knows everyone, a one-star review is a conversation the whole town can read. How to reply, what to fix, and what to leave alone.
Read moreOctober 2026 · 4 min read
How to write a service menu that sells
Naming, pricing and ordering your services so that a client reading the list, or hearing it read, knows what to ask for and what it costs.
Read moreOctober 2026 · 4 min read
No-shows and deposits without losing the client
A plain way to decide when to ask for a deposit, how much, how to say it, and what to do the first time someone does not turn up.
Read moreOctober 2026 · 4 min read
Opening hours that match your bookings
Why the hours on your door, your profile and your phone line should be the hours you actually take clients, and how to set them so they stay true.
Read moreOctober 2026 · 4 min read
Pricing a colour correction
Why a correction cannot be priced over the phone, how to run the consultation that sets the price, and how to say all this to a caller who wants a number.
Read moreOctober 2026 · 4 min read
Rebooking at the basin
The moment to ask a client for their next appointment is while they are still in the chair. How to do it without it feeling like a sales pitch.
Read moreGive the phone to someone who only says what you told them
Set up your services and hours, share the booking page, and add the line when you are ready. Free to start, no card.