Terms

The agreement

These terms cover Glow Line, provided by the Glow Tally team under an Australian sole-trader ABN (provided on request). Creating a Glow Line account means you accept them. They are governed by the laws of Victoria, Australia. Nothing in them limits rights you have under the Australian Consumer Law.

The service

Glow Line gives your business a booking page and an enquiry inbox, and on the Line and Salon plans an Australian phone number answered by a voice assistant that works from the services, prices, hours and notes you save. The assistant takes booking requests and messages. It does not confirm bookings, does not take payments and does not give advice beyond what you saved.

Plans and payment

Free costs no money and is paid for by the marketing consent described on the consent page. Line is $29 a month and Salon is $84 a month, in Australian dollars, paid by card through Stripe, monthly in advance. GST is not charged because the operator is not registered for GST. You can cancel any month from Billing; the plan runs to the end of the period paid for and no further charge is made. Allowances (answered calls, booking requests, enquiries) are set out on the pricing page and reset on the first of each month, Melbourne time.

The phone line

A number is provided on paid plans only, while the plan is paid up. If a plan lapses or is cancelled, the line stops connecting at the end of the paid period and the number may be released. Calls past your month's allowance are answered up to twice the allowance, then the line plays a notice and ends the call. We do not guarantee that every call will connect or that the assistant will understand every caller.

Your responsibilities

You are responsible for what you put in your profile: that prices are accurate, that hours are current, and that notes do not contain anything unlawful or misleading. You are responsible for confirming or declining booking requests with your clients. You must hold the right to use your business name and to divert your phone number. Keep your password private.

What we are responsible for

We will run the service with reasonable care and skill, as the Australian Consumer Law requires. Where that law allows, our liability for anything else is limited to the fees you paid in the month the problem arose. We are not liable for a booking you did not confirm, a price the assistant correctly read from your profile, or a call that did not divert because of your phone carrier.

Your data

Your profile, requests, enquiries and call records are yours. The privacy page explains what we hold, where and why. You can ask for your account and its data to be deleted at any time.

Ending the agreement

You can close your account whenever you like by emailing hello@glowtally.com.au. We can suspend or close an account that breaks the acceptable use rules, with notice where the law requires it. On a paid plan we refund any period not yet begun.

Changes to these terms

We may change these terms. Material changes are emailed to account holders at least fourteen days before they take effect. Continuing to use the service after that date means you accept them.

Contact

hello@glowtally.com.au. Expect a reply from the team within one business day, Melbourne time.