Line includes 40 answered calls a month and Salon includes 200. A call is counted when it ends, whatever was said; a wrong number counts, and so does a thirty-second hours question.
Past the allowance, calls are still answered. Each one is marked over this month's plan on the Bookings page, and the text you receive ends with a note saying the call was over your plan's answered calls and pointing you to Billing. Nothing is cut off mid-month at the allowance.
There is a ceiling at twice your allowance: 80 calls on Line, 400 on Salon. Past that, callers hear a short notice that the line has reached its limit for the month and asking them to text or email the business, and the call ends. This stops a runaway month.
The count resets on the first of each month, Melbourne time. Your dashboard and the sidebar show the count against the allowance all month. If you pass the allowance two months running, Salon is the next plan; move from Billing.
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