A line that answers when you cannot, and says only what you told it

Nothing about your existing number changes. Your phone company's call divert sends calls you did not pick up to your Glow Line number after about twenty seconds. The Receptionist page in your dashboard shows the divert code for Telstra, Optus and Vodafone, and the code to switch it off. If you prefer, you can publish the Glow Line number on its own and let every call go to it.

Every call opens with the same line: thanks for calling your business name, this is the virtual assistant for the team. Callers know from the first sentence that they are not speaking with you. Nobody is tricked into thinking a person picked up, and nobody is left on hold.

The assistant answers only from your saved list. It can tell a caller the price and length of any service you listed, whether you are open on Sunday, and anything in your notes, such as where to park. For anything else, it says it is not sure and that the team will confirm. It never invents a price, a service, a time or a policy, and it never takes payment details.

Line includes 40 answered calls a month and Salon includes 200. Calls past the allowance are still answered; each one is marked on your Bookings page and the text you receive carries a note. The line keeps answering up to twice your allowance, so 80 on Line and 400 on Salon. Past that, callers hear a short notice asking them to text or email the business, and the call ends. Usage resets on the first of each month, Melbourne time.

The Get my phone line button stays off until you have saved your services and hours, because the assistant has nothing to say without them. The number is bought only on a paid plan that is paid up. If a payment fails and the plan lapses, the line stops connecting until a plan is chosen again. When a paid plan ends, the number is given back to the carrier, and a new one is bought the next time you are on a paid plan.