Open Bookings in the dashboard. Requests are listed newest first. Each shows the client's name, their mobile, when the request came in and whether it came by phone or from the booking page, then the service they asked for, the day and time they prefer in their own words, and any note.
To confirm, check your diary for a time that fits, then tap the mobile number. On a phone this opens a text to the client; on a computer it offers to. Write the day, time and service you can offer and send it. If their preferred time is not free, offer the nearest one.
Glow Line does not send that text for you and does not write in your diary. On a call, the assistant told the client the team will confirm by text, so your message is the one they are waiting for. Send it the same day where you can.
Requests from calls do not count against bookings; they are counted as answered calls. Requests from the booking page count against the bookings allowance, which is 10 a month on Free and unlimited on paid plans.
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