On the Free plan the booking page accepts 10 requests a month. When the tenth has been sent, a client who tries to send another sees a message that bookings are full for the moment and asking them to call instead. Nothing is lost; they simply cannot send a request through the page until the count resets.
Your dashboard and the sidebar show booking requests used against the allowance all month, so you can see it coming. On the first of each month, Melbourne time, the count starts again at zero.
To lift the limit, move to Line or Salon from Billing. Both have unlimited booking requests, and Line adds the phone line. The booking page itself does not change; only the allowance does.
If you are on Free and the page fills regularly, that is a sign the page is doing its job. Until you move up, a line in your bio or voicemail saying to text the salon directly gives clients a second path when the page is full.
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