In the dashboard, go to Billing and use the Cancel at period end button; a prompt asks you to confirm. Cancelling stops the next charge; your paid plan stays on until the end of the period you have already paid for, and Billing shows that date as Ends instead of Renews.
When the period ends, the number is given back to the carrier and stops ringing anywhere; a new one is bought if you are later on a paid plan again. Your booking page and enquiry inbox carry on, on Free's allowances of 10 requests and 20 enquiries a month, once you have accepted Free's consent sentence. Your services, hours, requests and call records stay in the account.
Cancelling a paid plan is not the same as closing the account. To delete the account and everything in it, email hello@glowtally.com.au from the address you signed up with. The team answers within one business day on Melbourne time. Any period not yet begun is refunded.
Did this answer it? If not, write to us and a person replies within one business day.