For hair removal clinics
Glow Line for waxing and laser hair removal
Waxing is quick and constant; laser is a course of sessions with questions. Both mean a therapist in a room and a phone outside it. Glow Line answers with your area-by-area prices and hours and takes the request.
Incoming call, Tuesday 2:14 pm
- Hi, do you have anything for a cut and colour this Saturday?
- Thanks for calling Marigold Hair Studio. I can take a booking request for Saturday. What time suits you best?
- About eleven, with Priya if she is in.
- Eleven on Saturday with Priya. Can I take your name and mobile, and the team will confirm by text?
Booking request Sent to the salon with the caller’s name and number.
What gets in the way for hair removal clinics
Prices by area
Brazilian, half leg, full leg, underarm, back. Callers want the price for their combination. List each area and the assistant gives each price.
Laser course questions
How many sessions, how far apart, does it hurt. Put the plain facts in notes and the assistant reads them; for anything else it says the team will confirm.
Quick turnarounds
A fifteen-minute wax means the phone rings while you change the paper. Let it divert and read the text.
A worked example
Hair removal work, with Glow Line
Smooth Room is a three-room waxing and laser clinic in a suburban centre. The menu on Glow Line lists waxing by area with prices and minutes, and laser by area with a per-session price and a note that packages are priced at consultation. Notes cover shaving before laser, no sun exposure for two weeks, and that the clinic is open until 8 on Thursdays.
A caller asks for a Brazilian and half leg wax price and whether tonight is possible. The assistant gives both prices from the list, says it cannot see the book but will pass the request on, and takes her name, mobile and that she wants after 6 tonight. The therapist reads the text between clients, sees 6:45 free, and texts her.
Questions from hair removal clinics
Can it quote a laser package?
Only if you list the package with a price. Otherwise list the per-session price and let notes say packages are priced at consultation.
Can it answer preparation questions?
Yes, from notes. Write the shaving and sun rules once and the assistant repeats them.
Which plan for a three-room clinic?
Start on Line. If you pass 40 answered calls in a month, the calls are still answered up to 80 and the dashboard shows it; move to Salon from Billing.
Give the phone to someone who only says what you told them
Set up your services and hours, share the booking page, and add the line when you are ready. Free to start, no card.