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Glossary

Confirmation text

A text message from the business that fixes an appointment's day, time and service, turning a client's request into a booking.

A confirmation text is the message that makes a booking real. The client asked for a time, by phone, at the desk or on a booking page; the business checked the diary and replies with what it can offer. A good one carries the day, the time, the service, the price if it is not obvious, and any rule that applies, such as a deposit or what to bring. It is short enough to read at a glance and complete enough to settle a later disagreement.

The text is also your record. If a client says she was booked for 11 and not 10, the message both of you can scroll back to answers it without an argument.

In practice

A lash studio confirms every request with the same pattern: "Hi Ana, you're booked for a classic fill on Thursday at 6 pm, $75, about an hour. Reply here if you need to change it." It takes under a minute to send between clients. Over a month the studio confirms 64 requests this way and has 2 disagreements about times, both settled by the message history.

Send it fast. A request confirmed within a couple of hours feels like one conversation to the client; one confirmed the next day feels like a second attempt to book. If you take deposits, the confirmation is the natural place to ask, because the client has just been given what they wanted.

A confirmation is different from a reminder text, which comes a day or two before the appointment itself.

In Glow Line

Glow Line never sends the confirmation for you. Each request on the Bookings page shows the client's mobile as a link that opens a text, so you write and send the confirmation yourself once you have checked the diary. See confirm a booking request.

Give the phone to someone who only says what you told them

Set up your services and hours, share the booking page, and add the line when you are ready. Free to start, no card.

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