Open Enquiries in the dashboard. At the top is your forwarding address: it begins with enq- followed by your code, at in.glowtally.com.au. Forward any enquiry email to it and the message appears on the Enquiries page with the sender's name, their email, when it arrived and the text of the message.
Each enquiry shows a reply link: the sender's email opens your mail app, and a phone number, if there was one, opens a call. Glow Line does not send the reply; you do, from your own email or phone.
You can also add an enquiry by hand. Open Add an enquiry by hand under the address, type the person's name, email or phone and what they asked for, and save. This is useful for a DM or a question written on the counter pad.
Free includes 20 enquiries a month, counting forwarded and typed ones together. Line and Salon are unlimited. The count resets on the first of the month. The assistant on the phone does not read your enquiries; the inbox is for you.
Did this answer it? If not, write to us and a person replies within one business day.